Shopify Inbox is an online messaging platform that helps businesses manage customer communication quickly and efficiently. It is designed to be intuitive and easy to use, allowing businesses to focus on what matters most: customer service. With Shopify Inbox, businesses can create custom conversations, assign conversations to team members, and manage customer inquiries in one place. It also offers an integrated customer support experience, with tools to quickly respond to customer inquiries and provide helpful solutions.

Features

Shopify Inbox offers a range of features that help businesses manage customer communication quickly and efficiently. These features include:

  • Conversations: Create custom conversations with customers to quickly respond to their inquiries and provide helpful solutions.
  • Assignments: Assign conversations to team members and keep track of their progress.
  • Integrated Customer Support: Provide an integrated customer support experience with tools to quickly respond to customer inquiries and provide helpful solutions.
  • Activity Tracking: Track customer activity in real-time and get insights into customer behavior.
  • Analytics: Analyze customer data to understand customer trends and improve customer service.

Benefits

Shopify Inbox offers several benefits to businesses, including:

  • Improved Customer Service: With Shopify Inbox, businesses can create custom conversations, assign conversations to team members, and manage customer inquiries in one place. This allows businesses to provide better customer service and faster response times.
  • Reduced Costs: Shopify Inbox reduces the cost of customer service by streamlining the process and eliminating the need for manual processes.
  • Enhanced Efficiency: With Shopify Inbox, businesses can track customer activity in real-time and get insights into customer behavior. This helps businesses to better understand customer needs and respond quickly to customer inquiries.
  • Increased Productivity: Shopify Inbox enables businesses to automate customer service tasks, freeing up team members to focus on more important tasks.

Pricing

Shopify Inbox is free to use for businesses on the Shopify Plus plan. For businesses on the Shopify Basic, Shopify Advanced, or Shopify Plus plans, there is a monthly subscription fee of $19.99. There is also a one-time setup fee of $99.

Conclusion

Shopify Inbox is a powerful online messaging platform that helps businesses manage customer communication quickly and efficiently. It offers a range of features to improve customer service, reduce costs, and increase efficiency. Shopify Inbox is free for businesses on the Shopify Plus plan and has a monthly subscription fee for other plans. It is an ideal solution for businesses looking to streamline customer communication and provide better customer service.