If you’re running a Shopify store, you may be wondering what phone number you should use for customer service and support. While it’s possible to use a personal phone number for customer service, it’s not always the best option. There are a few reasons why you should use a dedicated phone number for Shopify customer service.

Benefits of Using a Dedicated Phone Number for Shopify Customer Service

  • It’s Easier to Track and Respond to Customer Calls – When you use a dedicated phone number for Shopify customer service, it’s much easier to track and respond to customer calls. You can use a call tracking service to keep track of incoming calls, and even set up an automated response system so that customers can leave a message and get a response in a timely manner.
  • It Helps Build Brand Recognition – A dedicated phone number for Shopify customer service can help you build brand recognition. Customers will recognize the phone number and associate it with your store, which can help to increase customer loyalty.
  • It Improves the Professionalism of Your Store – Using a dedicated phone number for Shopify customer service can make your store look more professional and established. It can also help to make your store look more reliable and trustworthy.

How to Get a Dedicated Phone Number for Shopify Customer Service

Getting a dedicated phone number for Shopify customer service is relatively easy. You can use a virtual phone number service such as Twilio or RingCentral to set up a dedicated phone number for your store. These services allow you to customize the number, set up an automated response system, and track incoming calls.

Setting Up a Dedicated Phone Number for Shopify Customer Service

  • Sign up for a virtual phone number service.
  • Choose a phone number that’s easy to remember and recognizable.
  • Set up an automated response system to answer customer calls.
  • Set up call tracking to monitor incoming calls.
  • Test the phone number to make sure it’s working properly.
  • Promote the phone number on your store, website, and social media accounts.

Using a dedicated phone number for Shopify customer service is a great way to improve the professionalism of your store and make it easier to track and respond to customer calls. It’s easy to set up a dedicated phone number and it can help to increase customer loyalty and build brand recognition.