Shopify Ping is a free mobile messaging app designed to help small business owners and entrepreneurs communicate quickly and easily with their customers. It allows you to send and receive messages, share photos and videos, and keep track of conversations with customers. In this article, we’ll explain how to use Shopify Ping.
Getting Started
To get started with Shopify Ping, you’ll need to download the app on your mobile device. You can download it from the Apple App Store or Google Play Store. Once you have the app installed, you’ll need to create an account. You can do this by entering your email address and a password. Once you’ve done this, you’ll be able to start using Shopify Ping.
Sending and Receiving Messages
Once you have an account set up, you can start sending and receiving messages. To send a message, simply type your message into the text box at the bottom of the screen and hit send. You can also attach photos and videos to your messages by tapping the paperclip icon in the text box. To receive messages, you’ll need to be logged into the app and will see any incoming messages in your message inbox.
Creating and Managing Conversations
Shopify Ping allows you to create and manage conversations with your customers. To create a conversation, simply tap the + icon in the top right corner of the screen. You’ll then be prompted to enter the customer’s email address or phone number. Once you’ve done this, you can start messaging them. You can also create group conversations by tapping the + icon and then tapping the group icon.
Saving and Archiving Conversations
Shopify Ping also allows you to save and archive conversations. To save a conversation, simply tap the star icon in the top right corner of the conversation. To archive a conversation, tap the three-dot icon in the top right corner of the conversation and then tap the archive icon. Archiving a conversation will move it out of your main message inbox and into the archive folder.
Using Shopify Ping for Customer Support
Shopify Ping is also a great tool for customer support. You can use it to quickly respond to customer inquiries and to track customer conversations. To do this, simply create a conversation with the customer and then tap the support icon in the top right corner of the conversation. This will enable you to view the customer’s message history, as well as add notes and tags to the conversation.
Using Shopify Ping to Promote Your Business
Shopify Ping is also a great tool for promoting your business. You can use it to send promotional messages to customers, as well as to share photos and videos of your products and services. To do this, simply tap the + icon in the top right corner of the screen and then tap the promotion icon. You’ll then be prompted to enter a message and select a photo or video to share.
Conclusion
Shopify Ping is a great tool for small business owners and entrepreneurs who want to communicate quickly and easily with their customers. It allows you to send and receive messages, share photos and videos, and keep track of conversations with customers. You can also use it to provide customer support and to promote your business. We hope this article has helped you understand how to use Shopify Ping.
